MODULE 3: OBSTACLES TO COMMUNICATION :no_entry: (So... What do I consider…
OBSTACLES TO COMMUNICATION :no_entry:
I N T R O D U C T I O N
Communication barriers becomes by psychological and sociological aspects
Ineffective communication however, can offend, confuse or send a misconstrued message which could lead to broken relations with customers, partners, vendors, and employees
O B S T A C L E S
The main two barriers are:
• Cultural barriers
Employees may have more difficulty when communicating in English, which can lead to misunderstandings when taking direction, understanding level of urgency and communicating issues or concerns.
Every culture has a different set of values, business ethics, and accepted behavior - even different facial expressions and gestures. It is important to understand these differences – to show genuine respect for other cultures when communicating with professionals from other cultures
S O L U T I O N S
The mirror effect
The individual knows himself only through the existence and the eyes of ‘Others’. It's this mirror process which gives rise to the intercultural space. Tolerance and acceptance of other cultures, requires the awareness of our own cultural identity
Acceptance over tolerance
“I tolerate” means: I consider myself better, but I just can cope with the existence of other people by taking care that they do not interfere too much with my own life and my own habits, that they do not influence my value system. Tolerate means to hardly notice that ‘Others’ exist.
In order to accept the difference, one must place himself on the same level as the ‘Other’, to allow him the same rights, to understand him despite the differences. To accept does not mean to compare and judge who thinks/acts/reacts the better. We accept when we say: He doesn’t think/act/express himself/react like me; he is different, but he too has the same rights as I do. He has the right to be different.
We talk about intercultural awareness when we know that others exist, that they are different and that we accept their difference if we want to really communicate with them and be able to live and work with them.
S T E R E O T Y P E S
Stereotypes are perceptions about certain groups of people
If the stereotype label is negative, the persons will tend to move and seek another group of people who will have a better and more positive image of them. The issue in multicultural communication is that is not easy / obvious to integrate and become a member of another ethnic group. If people do not feel comfortable they may either leave or try to value positively the negative points attributed by their environment
Can stereotyping be good?
Like other forms of categories they can actually be useful:
People should be aware they are describing a group norm rather than the characteristics of a specific individual
Descriptive rather than evaluative:
The stereotype should describe what people from this group will probably be like and not evaluate the people as good or bad
The stereotype should accurately describe the norm for the group to which the person belongs
Based on further observation and experience with the actual people and situations
So... What do I consider as real obstacles?
Different ways of doing things back home when making an assignment
Different perspectives towards people
The cultural differences