Communication
Type
Mode
Methods
Models
Technology
Non Verbal
Written
Verbal
Formal
Informal
Pull
Interactive
Push
Steps
Decode
Acknowledge
Transmit
Response/Feedback
Encode
Factors influencing choice of technology
Ease of Use
Confidentiality/Sensitivity
Urgency
Project Environment Peculiarity
Availability
Para-language,
or aspects of the voice apart from speech, such as pitch, tone, and speed of speaking;
Closeness or Personal Space (Proxemics),
which determines the level of intimacy;
Eye Contact,
where the amount of eye contact often determines the level of trust and trustworthiness;
Facial Expressions,
including smiling, frowning and even blinking;
Posture,
or how you stand or sit, whether your arms are crossed, and so on;
Physiological Changes,
for example, sweating or blinking more when nervous.
Body Movements (Kinesics),
for example, hand gestures or nodding or shaking the head