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E-Commerce (CHAPTER 1: OVERVIEW OF ELECTRONIC COMMERCE (THE EC FRAMEWORK,…
E-Commerce
CHAPTER 1:
OVERVIEW OF ELECTRONIC COMMERCE
DEFINITIONS AND CONCEPTS
ELECTRONIC COMMERCE (EC)
The
process
of
buying
,
selling
or
exchanging
product
,
services
, or
infor
via
computer network
Defined
from these
perspectives
:
Business process
Service
Learning
Collaboration
Community
EC FORMS
: depending on the degree of digitization
The product (service) sold
The process (ordering, payment, fulfillment)
The delivery method
BRICK - AND - MORTAR (OLD ECONOMY) ORGANIZATIONS
Perform
their
primary business off-line
,
selling physical products
by means of
physical agents
.
VIRTUAL (PURE - PLAY) ORGANIZATIONS
Conduct
their
business activities
solely
online
CLICK - AND - MORTAR (CLICK - AND - BRICK) ORGANIZATIONS
Conduct
some
e-commerce activities
, usually as an
additional marketing channel
INTERNET VERSUS NON - INTERNET EC
Most
EC
is
done
over the
internet
, but also can be
conducted
on
private networks
, such as
value-added networkds
,
local area networks
, or on a single
computerized machine
.
Non-Internet EC
includes the
use of mobile handwriting-recognition computers
used by
field reps
to write their
notes
in the field.
ELECTRONIC MARKET (E - MARKETPLACE)
An online marketplace
where
buyers
and
sellers
meet to
exchange
goods
,
services
,
money
, or
information
.
INTER
ORGANIZATIONAL INFORMATION SYSTEMS (IOSs)
Communications systems
that allow
routine transaction processing
and
information flow
between two or more
organizations
.
INTRA
ORGANIZATIONAL INFORMATION SYSTEMS
Communication systems
that enable
e-commerce activities
to go on within
individual organizations
.
E - BUSINESS
Is an EC +
servicing
customer,
collaborating
with business partners, and
conducting
electronic transactions within an organization
THE EC FRAMEWORK, CLASSIFICATION, AND CONTENT
INTRANET
An
internal corporate
or
government
network
that uses
internet tools
, such as
Web browsers
, and
internet protocols
EXTRANET
A
network
that
uses
the
internet
to
link
multiple intranets.
CLASSIFICATION OF EC (EC MODELS)
: by the
Nature of the Transactions or Interactions
Page 24
BUSINESS-TO-BUSINESS (B2B)
In which all of the
participants
are
businesses
or
other organizations
.
BUSINESS-TO-CONSUMER (B2C)
In which
businesses
sell
to
individual shoppers
.
E-TAILING
Online retailing, usually B2C
BUSINESS-TO-BUSINESS-TO-CONSUMER (B2B2C)
In which a
business
provides
some
product
or
service
to a
client business
that
maintains
its
own customers
.
CONSUMER-TO-BUSINESS (C2B)
In which
individuals
use
the
internet
to
sell
product
or
services
to
organizations
or
individuals
who
seek
sellers
to
bid
on
products
or
services
they
need
.
MOBILE COMMERCE (M - COMMERCE)
E-commerce transactions and activities
conducted
in a
wireless environment
.
LOCATION-BASED COMMERCE (I-COMMERCE)
M-commerce transactions
targeted
to
individuals
in
specific locations
, at
specific times
.
INTRABUSINESS EC
E-commerce category
that
includes all internal organizational activities that involve the exchange of goods, services, or information
among various
units
and
individuals
in an
organization
.
BUSINESS-TO-EMPLOYEES (B2E)
In which
an organization
delivers
services
,
information
, or
products
to its
individual employees
.
COLLABORATIVE COMMERCE (C-COMMERCE)
In which
individuals or groups
communicate
or
i
online
.
CONSUMER-TO-CONSUMER (C2C)
In which
consumers
sell
directly
to
other consumers
.
PEER-TO-PEER (P2P)
Allow
computer
to
share data and processing
with
each other directly
,
used
in
C2C
,
B2B
,
B2C
.
E-LEARNING
Education online.
E-GOVERNMENT
In which a
government
entity
buys
or
provides
goods, services, or information
from or to
businesses or individual citizens
.
EXCHANGE
A
public electronic market
with
many
buyers and sellers
.
EXCHANGE-TO-EXCHANGE (E2E)
In which electronic exchanges formally connect to one another for the purpose of exchanging information.