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Operations Management (5 Performance Objectives (Speed, Dependability,…
Operations Management
5 Performance Objectives
Speed
Dependability
Quality
Flexibility
Cost
4 V's dimensions
Variety
Variation
Volume
Visibility
Layout types
Functional layout
Cell layout
Fixed position layout
Product line layout
Operations Process
Transformation process
Output products & services
Input resources
Customers
Service process types
Professional services
Highly Customisable
Low volume
High Variety
Service shops
High Customer Participation
Middle Volume
Middle Variety
Mass services
Little Customisation
High Volume
Low Variety
High Volume of Guests