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Team Lead's Coupon Approval Form (Things to track (Did we use the…
Team Lead's Coupon Approval Form
Things to track
Date
Input date as MM/DD/YYYY
TM Name
Name of the TM that asked for a coupon approval
Leader Name
Name of the TL that processed the request
SR #
1-############ (14 chars)
Did we use the Transforming Service Decision Matrix? (Yes/No)
Yes
No
Problem Experienced by the Customer (Only Choose Other if not on the list)
Choose from the list below:
Courtesy coupon did not work
Encountered coupon code error
Encountered coupon code error due to GC
Failed to use before purchase outside promo period
Failed to use before purchase within promo period
Refunded due to CTR
Refunded due to INR
Refunded due to Listing Removal
Refunded due to Returns
Refunded due to SNAD
Refunded without any case
Unfulfilled supervisor promise
Unfulfilled teammate promise
OTHER
Why are we issuing?
Detailed explanation of why you are issuing the coupon
What Education was provided to the member?
List from Leah
Member ID
Member ID
Item Number
Item Number
Was there a courtesy coupon/bucks certificate in the last 12 months? (Yes/No)
Yes
No