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Analysing internal position: overall position (Elkington's Triple…
Analysing internal position: overall position
Elkington's Triple Bottom Line
Profit
People
Planet
Reducing Carbon Emissions - attractive because it is easily measurable
Reducing the quantity of waste that is disposed
Using sustainable sources of raw materials wherever possible
Reducing usage of non-renewable resources
Kaplan and Norton's balanced scorecard
Key Concepts
The customer's perspective
The company's internal perspective
Innovation, learning and improvement
Areas of Measurement
Financial performance
Revenues from sales
Profits and Profitability such as return on capital employed (ROCE)
Cash Flow
Customer Value Performance
Customer Loyalty
Delivery on time
Customer Satisfaction
Internal Business Process Performance
Productivity
Quality
Number and effects of bottlenecks in production
Learning and Growth Performance
Extent and effectiveness of training
Employee engagement and labour turnover
Effectiveness of communication systems
Innovation, percentage of revenue from new products
