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ITIL foundation (service strategy (processes (strategy management, service…
ITIL foundation
service strategy
service
core service
enabling service
enhancing service
service portfolio
service pipeline
service catalogue
retire service
value
business outcome
customer perceptions
customer preference
processes
strategy management
service portfolio management
financial management
demand management
business relationship management
IT service
information technology
people
processes
asset
resources
capabilities
service transition
capacity management
business capacity management
service capacity management
component capacity management
input
change information
workload information
output
capacity plan
threshold alerts and events
Availability management
IT service continuity management (ITSCM)
supplier management
service design
service operation
continual service improvement