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Long Term Success (Identifying Leadership (Person (is it who leaders are…
Long Term Success
Identifying Leadership
Person
is it who leaders are that makes them leaders?
Result
Is it what leaders achieve that makes them leaders
Position
is it where leaders operate that make them leaders?
Purpose
is it why leaders lead that makes them leaders?
Process
is it how leaders get things done that makes them leaders?
Crisis Management
Crisis
An event that has a low probability of occurring
Managing crises and issues
Tybout and Roehm (2009)
Four step frame work
Assess the incident
Acknowledge the problem
Formulate a response
Implement the response
The Importance of Quality
Cost of quality
Prevention costs
Appraisal costs
Internal costs of defects
External costs of defects
Quality management
Responsible for the whole organisation
Focus on improving, rather than not making errors
Individuals responsible for delivering products or services to customers
Improving Performance
The importance-performance matrix
Stage 1
Importance to customers
Scale 1-9
1 - Crucial advantage
9 - Never considered
Stage 2
Performance against competitors
Scale 1--9
1 - Considerable better
9 Consistently worse
Stage 3
Match performance against characteristics
The excess zone
The appropriate zone
The improve zone
The urgent action zone
Stage 4
Develop improvement plans