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long term success (good leadership (focuses on people (custumers,…
long term success
good leadership
focuses on people
custumers
employees
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inspire organisation members
providers
advantages
competition
drive price down
stimulate innovation
new methods of supply water
achieving
lower cost
higher quality
water
performance
customer service
environmental sustainability(107)
supply chain with less CO2 emissions
dependability
self regulated
own standard
based on company's
mission (12)
values(12)
strategic competition
organisation objectives
financially
more focused on relevant
differentiation(24)
performance objective (106)
marketing research(31)
disadvantages
competition
no protection in case of close down
to users
to companies
price battles compromise
quality
less controls points
customer service
staff
less training
less skilled
quality
reduce costs
prevention cost
appraisal costs
internal costs
external costs
how to control quality
histogram
control chart
scatter diagram
Pareto chart
checklist
cause and effect diagram
stratification
quality gap
five essence
benefits reduce operational risks
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how to monitor quality
importance-performance matrix
relationship marketing
external
improves
relationships with customers
employees feedback to improve customer orientation
create value to the company
brand'consistency
internal
internal marketing relationship
human resource management
employees' empowerment
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increase productivity
add value to the organisation
responsiveness
ability to respond to a range of situations
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to be innovative businesses need
a sustainable innovation culture
changes are promoted
enhance social progress
shared value
benefit the business and the whole society
employees welcome challenges
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