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Long-term success (Value (Ethical value (Shared value, Corporate social…
Long-term success
Value
Measurement
Service/product market worth
Value creation
Social/cultural changes in society
Stakeholder values
Sustainability
Ethical value
Shared value
Corporate social responsibility
Innovation
Continual Improvement
Change
Understanding resistance
On-going process
Long term
Short term
Medium term
Employment Relations
Flexibility
Gig Economy
Employment inclusion
Organisational culture
Empowerment
Engagement
Policies/Procedures
Brand identity
Values
Brand champions
Leadership
Direction
Strategy
Behaviour
All levels can lead
Trust
Empowerment
Motivation
Herzberg two-factor theory
Culture
Quality
Process
Lean
Six Sigma
Quality Assurance
full company involvement
Quality Control
Seven key tools
Cost
Relationship Marketing
Internal
External
brand loyalty
Customer value
Customer satisfaction
Perception
Zone of tolerance
Quality gaps model
Unfair customers