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Long Term Success (Quality (Models (Quality gaps model, Perceived quality…

- - - - Perception
        
        Who gets to judge?
        
        Customer experience can set perception
  - - - Prevention costs
      - Appraisal costs
      - Internal costs of defects
      - External costs of defects
  - - - Upper limits (best)
      - Lower limits (Worst)
      - Zone of tolerance between
- - - - Employees
      - Managers
      - Customers
      - Suppliers
    - - New ways of thinking about social agenda
      - Using capitalism to solve world problems
        
        Build supportive clusters in locations of industries
        
        Redefining the value chain
        
        Creating new markets to solve society needs
      - Environment considerations
        
        Gain comparative advantage
        
        New business opportunities
- - - - Resolve with engagement
  - - - Short & long term sustainability
      - Get Org commitment
      - Change Diffusion
  - - - Visonary
      - Looking beyond a change
        
        Generate new cultures
      - Social understanding
- - - - Hours & Location
    - - Involved in decision making
      - Job role involvement
      - Organization Involvement management
        
        Improves collaboration & motivation
        
        Better Performance
        
        Improves team working
  - - - Increased mobility
    - - Governments
      - Corporate focus on improving employee models