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LONG-TERM SUCCESS (QUALITY AND IMPROVEMENT (Quality is a measure that…
LONG-TERM SUCCESS
QUALITY AND IMPROVEMENT
Quality is a measure that compares the intended or expected outcome of a process with the actual outcome.
Good quality is important for a business to survive.
Seven tools which are key to quality control; histogram, control chart, scatter diagram, Pareto chart, checklist, cause and effect diagram and stratification.
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VALUE AND INNOVATION
Value is commonly defined as an estimation of the worth of something.
Innovation is connected to value creation.
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OPERATIONAL RISK
Operational risk is the potential for an issue or event to result in unwanted or negative consequences for an organisation (Moore, 2017).
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INTERNAL MARKETING
As well as marketing externally to customers, organisations also need to market internally to their staff.