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Block 3: Long Term Success (Value (Creating Shared Value (CSV) (Business…
Block 3: Long Term Success
Quality
Six Sigma
7 Key Tools to Control Quality
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Histogram
Control chart
Scatter diagram
Pareto chart
Checklist
Cause and effect diagram
Stratification
Perception based quality
Quality gaps model
Continous improvement
Importance-performance matrix
Innovation
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Cycles
Long waves of economics
Business cycle
Product life cycle
Short, medium and long term
Value
Creating Value
Value player
Value-orientated workforce
Stakeholder management
Equality
Creating Shared Value (CSV)
Business processes
Pays for itself
Productivity
Corporate social responsibility (CSR)
Donations
Societal progress
Collective impact
Shareholder value
Short-term results
Stifles innovation
Profits
Can lead to poor performance long term
Long-term planning
Encourages innovation
Shareholder management
Expectations
Historical cost accounting
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Tangible assets
Liabilities
Conservative
Past financial transactions
Fair value accounting
Theoretical market prices
Profit/loss realised
Accounts for inflation
More volatile than historical cost accounting
Employability
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Marketing
Relationship marketing
Customer loyalty
Customer value and satisfaction
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Service-dominant logic
Types of relationship
Classic market
Special market
Mega
Nano
Transactional strategies
Relational strategies
Decision making
Internal marketing
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Brand identification
Diversity
Customer relationship building
Staff impact
Unfair customers
Support from management
Crisis management
Griffith's (2008) ten recommendations
Measuring success
Profitability
Sales
Gross margin
Customer satisfaction
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Market share
New products
Employment Relations
Regulations
Legislation
Empowerment
Leadership
Difference between leadership and management
Person
Result
Position
Process
Strategy
Change management
Empowering women
Risk
Assessing
Hazards
Impact
Likelihood
Management