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BUILDING LONG-TERM SUCCESS (Operations (Quality (Systems (Six Sigma, LEAN,…
BUILDING LONG-TERM SUCCESS
Marketing
Relationship marketing
Retain customers
Cost effective
Repeat custom
Internal marketing
Employees promote brand
Values
Operations
Change management
Resistance to change
Long-term sustainability
Transformation culture
Quality
Costs
Quality Assurance
Proactive
Quality Control
Reactive
Systems
Six Sigma
LEAN
ISO 9000
Operational risk
Hazards
Manage risk
Reduce impact
Reduce likelihood
Recover
Time
Success
Short-term
Long-term
Innovation
Cycles of innovation
Tipping points
Positive results
Virtuous cycles
Sustainability
Sustainable culture
Value
Innovation
Finding ways to increase value
Entrepreneurial spirit
Value chain
Idea generation
Internal ideas
External ideas
Conversion
Funding
Diffusion
Promoting
Organisation
Stakeholders
Consumers
Employess
Government
Investors
Suppliers
Politics
Political games
Disaggregating key players
Identify influence towards goals
Develop strategies
Stakeholder analysis
Who are they?
Interests and beliefs
Power vs interest
Coalitions
Political context
Social
Organisational