Principles of Interpersonal Conflict
Conflict is Inevitable
average 7 conflicts per week
Married couples average 3.5 per week
Conflict can center on a Variety of Issues
Six Major issues In Relationship
Intimacy issues
Power issues
Personal Flaw issues
Personal distance
Social Issue
Distrust issue
politics, parent
drinking, driving habits
Affection and sex
lack of equality in the relationship
frequent absence and heavy job commitment
previous lovers and lying
Workplace conflict issues
Personality difference
Ineffective leadership
Lack of openness
Physical and emotional stress
difference in values and resulting clashes
Occurs in all communication forms
online or in person
Conflict can be Positive or Negative
Negative aspects of Interpersonal Conflict
leads to negative regard for the other party
leads to closing your self off from the other person
can lead to deterioration end eventual dissolution
Positive aspects of Interpersonal conflict
Forces examination of the problem and work on solution
may emerge more confident
resolution can stop resentment
Conflicts Is influenced by culture and gender
Conflict and Culture
types of conflict depends on cultural orientation
Cultural norms of organization
culture is influences how conflict is resolved
Conflict and gender
Men are more apt to withdraw from conflict
Women want to get closer and talk about it
Conflict Styles have consequences
Competing : I win You lose
Appropriate for courtroom battles
can lead to future conflict
Avoiding: I lose You lose
relatively unconcerned with needs or desires
doesn't resolve any conflict
Accommodating: I Lose You Win
sacrifice your needs for the other person
Support harmony
Collaborating:I win You Win
address both needs and wants
willingness to cooperate with the other
Compromising:I win and lose You win and Lose
Meeting in the middle
Horse Trading