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Business (QUALITY (BUSINESS SUCCESS (IMPROVEMENTS (EACH STAGE OF PROCESS,…
Business
QUALITY
PRODUCT / SERVICE
ORGANISATION REPUTATION
ORGANISATION LONG-TERM VIABILITY
QUALITY ISSUES
RELATIONSHIP WITH CUSTOMER
COST
OPERATION RISE
STOCK CONTROL
RESOURCE MANAGEMENT
PLANNING
QUALITY MEASURE
CUSTOMER EXPECTATIONS
LOW
STILL ACEPTABLE
HIGH
WANT AND DESIRE
ORGANISATION PERFORMANCE
BUSINESS SUCCESS
INTERNAL PROCESSES + CUSTOMER-SUPPLIER PROCESSES
IMPROVEMENTS
EACH STAGE OF PROCESS
ERRORS
PRODUCT / SERVICE
RESPONSIBILITY
INDIVIDUALS
WHOLE BUSINESS
ISSUES
SIX SIGMA
DEFECTS
REDUCE
QUALITY GAP MODEL
CUSTOMER SATISFACTION
FOUR STAGE PROCESS
IMPORTANCE SCALE
PERFORMANCE SCALE
MATCH PERFORMANCE
DEVELOPMENT PLAN
INNOVATION
VALUE
TIME
SUCCESS
SHORT TERM
EXTENTION OF EXISTING PRODUCT
QUICK VALUE
MEDIUM TERM
RELAUNCH / RECREATING PRODUCT / SERVICE
HIGHER INVESTMENT
GREATER RISK
ULTIMATE SUCCESS
LONG TERM
NEW VISION
STRONG ORGANISATION COMMITMENT
RISKY
GREAT REWARDS
SENSITIVE
BUSINESS CYCLE
MARKET RECESSION
EXPANSION
GROWTH
PRODUCT LIFE CYCLE
NEW PRODUCT
RAPID GROWTH
MATURITY
THE END
ECONOMIC CYCLE
VIRTUOUS
VICIOUS
TECHNOLOGY
MANAGEMENT
CRISIS MANEGEMENT
EXTERNAL GENERATED CRISIS
CONSUMER BRAND SABOTEURS
INTERNALLY GENERATED CRISIS
EMPLOYEE BRAND SABOTEURS
RISK
REPUTATION
PLANNING
ORGANISE
SOLVING PROBLEM
CONTROL
STAFFING
LEADERSHIP
ORGANISATION'S VISION
NEW IDEAS
MOTIVATION
EMPOWERING
MARKETING
RELATIONSHIP MARKETING
EXCHANGING
COLLABORATIVE EXCHANGE
DISCRETE EXCHANGES
LONG TERM RELATIONSHIP
ECONOMIC BENEFITS
COST-EFFECTIVE
LIFE-TIME PROFIT
REPEAT PUCHASING
CUSTOMER LOYALTY
BUSINESS
CUSTOMER
SPECIAL STATUS
NETWORK
MAINTANING
ENHANCING
ESTABLISHING
TERMINATING
IDENTIFYING
CUSTOMER LIVE-TIME VALUE
INTERNAL MARKETING
ORGANISATION
BRAND INDENTITY
STAKEHOLDERS
VALUE
EMPLOYEES
COMMUNICATE
REPRESENT
EXPECTATION
UNFAIR CUSTOMERS
INTERNAL COMMUNICATION
LINE MANEGEMENT
TEEM PEER
PROJECT PEER
CORPORATE
CRITICAL SERVICE INTERACTIONS
STAFF EMPOWERING