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Conflict Management Strategies (Defensiveness and Supportivness (Certainty…
Conflict Management Strategies
have a variety of factors
Goals
Emotional State
Assessment of the situation
Personality and Competence
Family History
Win-Lose and Win-Win Strategies
Win-Win Solutions
lead to better mutual satisfaction
conflict becomes more like solving a problem whether than fighting
Win-Lose
can lead to resentment
better to look for win win solutions
Defensiveness and Supportivness
Evaluation
Evaluating leads to the other being defensive and resentful
Control
Trying to control others behavior leads to defensiveness
Strategy
Act openly and reveal true intentions
Neutrality
more likely to create defensiveness
Show Empathy
Superiority
Likely to create resentment from other
Certainty
Know-it-all attitude creates resentment
Practice Provisionalism
Talk Descriptively
focus on the problem
Avoidance and Fighting Actively
Avoidance
Non negotiation
way to hammer your point home
Gunny sacking
storing things up then unloading them
Fighting Actively
Take an Active Role
Turn of background noise
Be both speaker and listener
Speak and Listen
Take break if needed
Own your thoughts and feelings
Focus on the Present
Express your support, empathy and agreement
Face Attacking and Face Enhancing
Face Attacking
attacks a persons positive face
Beltlining
hit below the belt
Blame
fixing the blame on someone
Face enhancing
support and confirm a person positive face
Use messages to acknowledge the persons autonomy
Compliment the other person during conflict
Make few demands
Give Space
Avoid beltlining
avoid blaming
Express respect
Verbal Aggressiveness and Argumentativeness
Vebal Agressiveness
Attack the character of person
Insult the other person
Lose his or her temper
mock others
yell and scream
make the other person feel unreasonable
Argumentativeness
Center your argument
Reaffirm the other persons sense of competence
Allow the other person to state their position
Stress equality
Express intrest in others position and views
Avoid getting over emotional
Allow people to save face