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Conflict Management Strategies (Win-Lose Strategies (Win-Lose (Only one…
Conflict Management Strategies
Win-Lose Strategies
Win-Lose
Only one side gets the outcome they wanted
Win-Win
Taking both of your wants and getting both wants
See the other person's point of view
Focus on areas of agreement
Avoidance and Fighting Actively
Leaving mid-argument
Drowning out the conversation
Nonnegotiation is the you refuse to discuss about or listen to the other person's argument. Pushing your point of view until the other side gives in
Gunnysacking is when someone stores up their grievances and begin to unleash them on the other person -- even when they have nothing to do with the current conflict. This is very unproductive.
Defensiveness and Supportiveness
Supportiveness
Making things about the other person
Defensiveness
Making things about yourself
Face Attacking and Enhancing
Face Attacking
Attacking a person's contribution to a relationship or the person's abilities
Making demands to make things harder for the person
Blaming and Beltlining
Face Enhancing
Being supportive of a person by praising them, a high five, a sincere smile
Asking rather than demanding and giving the person space
Verbal Aggressiveness and Argumentativeness
Aggressiveness
Insult the other person; post an unflattering photo
Lose temper
Attack the character of the other person
Make fun of others
Yell and scream
Make the other person feel unreasonable and stupid
Don't do the below....
Argumentativeness
Create arguments on issues rather than personality
Compliment the person as necessary
Treat disagreements objectively
Allow other person to fully state their opinion
Do the below instead...
Stress equality and your similarities
Allow people to save face
Avoid getting over emotional
