Interpersonal Conflict Management (Conflict Management Stages (Step 1. Set…
Interpersonal Conflict Management
What is Interpersonal Conflict?
what one person does has an affect on the other person.
Are mutually aware of incompatible goals
if one person goal is achieved, then the other person's goal cannot be achieved.
Perceive each other as interfering
with the attainment of their own goal.
Myths about Conflict
Principles of Interpersonal Conflict
Conflict is inevitable
Conflict Can Center on Variety of issues
Conflict can Occur in All Communication Forms
Conflict Can be Negative or Positive
Conflict Is Influenced by Culture and Gender
Conflict Styles Have Consequences
Conflict Management Stages
Step 1. Set the Stage
Step 2. Define the Conflict
Step 3. Identify your Goals
Step 4. Identify and Evaluate your Choices
Step 5. Act on the Selected Choice
Step 6. Evaluate the choice
Step 7. Wrap it Up
Conflict Management Strategies
Win-Lose and Win- Win Strategies.
Avoidance and Fighting Actively
Defensiveness and Supportiveness
Face-Attacking and Face-Enhancing Strategies: Politeness in Conflict
Verbal Aggressiveness and Argumentativeness
Interpersonal Conflict is disagreement between or among interdependent individuals, who perceive their goals as incompatible. More specifically, conflict occur when people:
Many people have problems dealing with conflict because they hold false assumptions about what conflict is and what it mean.
Conflict is part of every interpersonal relationship, between parents and children, brothers and sisters, friends, lovers, coworkers.
According to the eHarmony.com website nine issues are at the heart of couple conflicts: Free time, money, household responsibilities, politics, sex, children and pets, religion, jealousy, and stress.
In large part, the same conflicts you experience in face to face relationships can also arise in online communication.Yet there are a few conflict issues that seem to be unique to online communication.
Negative Aspects of Interpersonal Conflict One reason for this is that many conflicts involve unfair fighting methods and are focused largely on hurting the other person.
Positive aspects of Interpersonal Conflict The major value of interpersonal conflict is that it forces you to examine a problem and work toward potential solution.
Conflict and Culture Culture influences not only the issues that people fight about but also what people consider appropriate and inappropriate in terms of dealing with conflict.
Conflict and Gender Research finds significant gender differences in interpersonal conflict. It's been argued that this may be due to the fact that men become more psychologically and physiologically aroused during conflict than do women, and so they may try distance themselves and withdraw from the conflict to prevent further arousal.
The way in which you engage in conflict has consequences for the resolution of the conflict and for the relationships between the conflicting parties.
Competing: I win, you lose
Avoiding: I Lose, you lose
Accommodating: I lose, you win
Collaborating: I win, you win
Compromising: I win and Lose, you win and lose.
try to fight in private. If the conflict begins on a social media site, take the fight offline.
You need to know what you're fighting about.
Ask yourself what you want to accomplish in this conflict management interaction.
In most conflicts you have choices as to how you might consider resolving the problems. Identify and evaluate these choices.
You might want first to "act" on the choice mentally.
The next step is to evaluate the choice once it has been put into operation.
Even after the conflict is resolved, there is still work to be done. Often, after one conflict is supposedly settled, another conflict will emerge.
In managing conflict, you can choose from variety of strategies.Understanding these factors may help you select more effective strategies to manage conflict with success.
Goals, Emotional state, Assessment of the situation, Personality and Competence, Family history.
You can look at interpersonal conflict in terms of winning and losing. You can look for solutions in which you or you side wins and the other person or side loses (win-lose solutions). Or you can look for solutions in which you and the other person both win (win-win solutions).
Conflict avoidance may involve actual physical flight: you can leave the scene of the conflict, fall asleep, or blast the stereo to drown out all conversation.
One of the best ways to look at destructive versus productive talk is to look at how the style of your communications can create unproductive defensiveness or a productive sense of supportiveness
Face-attacking conflict strategies are those that attack person's positive face or person's negative face
Face-enhancing conflict strategies are those that support and confirm a person's positive face or negative face.
Verbal aggressiveness is an unproductive conflict strategy in which a person tries to win an argument by inflicting psychological pain, by attacking the other person's self-concept.
Argumentativeness refers to your willingness to argues for a point of view, your tendency to speak your mind on significant issues.