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Long-term Success : (Leadership (Process View (Followers, Context, Leader,…
Long-term Success :
Leadership
Behaviour
Inspire
Five Forms
Vital
Persuade
Process View
Followers
Context
Leader
Outcomes
Shape
Motivation
Culture
Relationship Marketing
Economic Benefits
Customer Loyalty
Long Term Perspectives
Customer Focus
Satisfaction
#
Trust
Value
Collaboration
Relationships
Customer Life Cycle
Business to Business
States & Migration Mechanisms
Internal & External Marketing
Employees
Promises
Customers
Critical Service Interaction
Communications
Benefits
Brand
Crisis Management
Value
Innovate
Short/Long Term
Strategies
Tension
Creation
Shared Value
Corporate Social Responsibility
Porter & Kramer
Social Issues
Ecosystem
Smart Thinking
Opportunities
Strategies
Competitive Advantage
Measure
Financial Reporting
Fair value
Historical
GAAP
Internal & External
To Thrive
Organisations
Functions
Operations
Finance
Marketing
Human Resources Management
Employee Relations
Empowerment
Work Life Balance
Employee Involvement
Kotter 8 Steps
Stakeholders
Shareholders
Quality
Perception
Sustainability
Assurance & Control
Key tools
Systems
Costs
Measure
SERVQUAL
Importance Performance Matrix
5 Dimensions of Quality Service
Quality GAPS Model
Cost of Quality
Six Sigma
Time & Innovation
Innovation Culture
Social Progress
Economic Pressures
Capitalism
Creative Disruption
Schumpeter 1994
Markets
Change
GGDN Strategy
Big Ideas
Cycles of Innovation
Product
Long Waves
Business
Vicious & Virtous