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Business Communication in the Netherland (Do and don't (Respect…
Business Communication in the Netherland
Making business planning, decisions
Meeting
Coffee breaks
Small talk not related - keep it short
Expect contribution from every member
Long and frequently
Long term orientation
Make appointments
Schedule in advance
Planning
Step-by-step
Stick to whatever is being agree
Decision-making process is slow. But implementation is fast and efficient
Perception of time
Time is money
Late can ruin your imagine
Greeting
Handshake and say their last name
Maintain eye contact
Business card exchange when the meeting almost over
Kiss 3 times on the cheek (right, left, right), but only when knowing each other well
Way of expression
Be polite but informal
Be direct and honest
Expext eye contact when speaking with someone
Dress code
Depending
on the company. But usually Informal
Suit and tie for higher classes or when working with the gorvernment
In organisation
individualism and responsibility are high
No shaming and blaming
on 1 person when things goes wrong
Tasks divided equally
Hierarchy
Manager and employees consider co-worker
Low power distance
Do and don't
Respect everyone’s personal space.
Be punctual
Don’t mix business with the personal. Try not to ask personal questions
Use facts in a logical and rational argument to explain
Do not promise anything you cannot delive