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LONG-TERM SUCCESS (QUALITY (7 key tools (Histogram, Control Chart, Pareto,…
LONG-TERM SUCCESS
QUALITY
Cost of quality
Important-performance matrix
Quality gaps model
Quality Management
Systems
Quality Assurance
Quality Control
7 key tools
Histogram
Control Chart
Pareto
Scatter
Tally
Cause & effect
Stratification
Continuous
improvement
Six sigma
Lean
TQM
MARKETING
Relationship
marketing
Customer loyalty
Service-dominant
logic
Customer value
Customer
satisfaction
Internal
marketing
Marketing
measures
Improving service
performance
INNOVATION
Time bound
Cycles
Value Chain
Value Player
CHANGE
MANAGEMENT
Organisational change
Purpose & resistance
Sustainable
transformation
CSR
ORGANISATION
Stakeholders
Employees
Customers
Suppliers
Investors
Shareholder
value
Government
Political
astuteness
Creating
shared value
Eco-system
for shared value
Business
functions
HR
Finance
Marketing
Employee
Relations
Negotiatons
Inclusivity
LEADERSHIP
Leadership
types
As person
As result
As position
As purpose
Followership
Versus management
Strategic
leadeship
Motivational Theories
Maslow hierarchy of needs
Why, what, how?
Hertzberg's two factor theory
Culture
OPERATIONAL
Risk & Resilience
Hazard
Impact
Likelihood
Crisis Management
Externally generated
Internally generated
Crisis response