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LONG-TERM SUCCESS (OPERATIONS operations (QUALITY (quality gaps model…
LONG-TERM SUCCESS
OPERATIONS
STRATEGY
innovation
cycles of innovation
CHANGE
management
long-term
sustainable transformation
CSR
CSV- SHARED VALUE
mutual profit
QUALITY
system improvement
cost of quality model
control/ assurance
quality gaps model
services
importance performance matrix
RISK
risk assessment
resilience
improvements
HUMAN RESOURCE MANAGEMENT
Politics of business & management
political games
stakeholder analysis
political astuteness skills
CULTURE
innovation
sustainable
employee empowernment
opportunities :star:
increasing employee voice
challenges :no_entry:
gender pay gap
motivating staff
Hezberg theory
Mazlow's hierarchy of needs
resistance to change
VALUE
EMPLOYMENT RELATIONS
inclusive
participatory
change over time
LEADERSHIP
followers
vs management
why /how/ what
change
different models
multicultural context
gender leadership
MARKETING
long-term perspective
relationship marketing
customer value
relationship
repeat patronage
internal marketing
brand value
employee encagement
pride
brand ambassador :star:
brand saboteur :no_entry:
managing crisis
monitoring & measuring success
adversity
sustainability
value player
innovation
FINANCE
shareholder
value creation
different approaches
short vs long term gains
reporting measurements
relevant
reliable
hostorical cost accounting
fair value accounting
correct information
investments
culture
reward innovation
