Conflict Managements Strategies (Defensiveness and Supportiveness (Act and…
Conflict Managements Strategies
Win-Lose and Win-Win Strategies
Focus on areas of agreement; see the other persons point of view.
Be willing to give up something for the sake of the other person and the relationship.
Brainstorm potential win-win solutions.
Avoidance and Fighting Actively
Own Your Thoughts and Feelings
When you disagree with your partner or find fault with his or her behavior, take responsibility for those feelings.
Focus on the Present
Focus your discussion on her and now.
Speak and Listen
Voice your feelings, and listen carefully to the voicing of the other person's feelings.
Express Your Support, Empathy, and Agreement
Say and mean
Take an Active Role
Involve yourself actively as both speaker and listener.
Defensiveness and Supportiveness
Act and react honestly, spontaneously.
Empathize with the other person.
Focus on the problem rather than on the person.
See equality; act as an equal. Avoid pulling rank.
Talk descriptively rather than evaluatively.
Be provisional; suggest rather than order or demand.
Verbal Aggressiveness and Argumentativeness
Make fun of others.
Yell and scream.
Lose his or her temper during a dispute.
Make the other person feel unreasonable or stupid or defensive.
Insult the other person; post and unflattering photo.
Attack the character of the other person.
Let him or her state their position fully before responding.
Stress equality, and stress the similarities that you have with the other person.
Express interest in the other person's position, attitude, and point of view.
Avoid getting overemotional.
Reaffirm the other persons state of competence.
Center your arguments on issues rather than personalities.
Treat disagreements as objectively as possible.
Allow people to save face; never humiliate another person.