Ethical definition: ethical behaviours and practices refer to the actions, interactions and overall behaviour of an individual, organisation or group that are considered 'right'.

The difference between legal and ethical issue is one is a base set of rules and guidelines that are needed to be followed whilst the other is based on a persons actions and behaviour as well as how they see right and wrong.

What does it state: Focuses on how the private sector and the government handles the personal information of individuals.

Allows people to keep part of themselves and information about themselves private

Allows people to keep part of themselves and information about themselves private

Allows information to stay private and protects information that you want to stay private

Not being able to help people with things or pick things up for people due to the fact they are purchased in there name

People are also unable to help or assist people with payments if they are sick or in hospital therefore unable to do so.

surveys: The hospitality industry is known for giving out surveys to their guests to judge their experience at the organisation and whether or not there is room to improve or see if there are any particular complaints or things that need to be fixed and or acknowledged. Due to the privacy act people have a choice in whether this knowledge can become public knowledge or whether it can stay just between the person and organisation to help improve the organisation.

Information: Hospitality industries get a lot of personal information when having people use their services an example is staying at the hotel you have approx. ages the names of all the people, phone number and other personal information therefore the industry has to keep this private and respect the people’s information.