Working in the hospitality industry

the difference between legal and ethical

legal definition: legal issues are caused by the violation of any act and/or regulations

Ethical definition: ethical behaviours and practices refer to the actions, interactions and overall behaviour of an individual, organisation or group that are considered 'right'.

legal and ethical issues effecting the hospitality industry

The difference between legal and ethical issue is one is a base set of rules and guidelines that are needed to be followed whilst the other is based on a persons actions and behaviour as well as how they see right and wrong.

legal issues:

ethical issues :

Privacy

Hygenie

Liquor

Gaming

Environment

Health and Safety

Workers compensation

Consumer protection/ trade practices

Workplace relations

Equal Employment opportunity

Anti-discrimination

confidentiality

pricing

tipping

overbooking

commissions

familiarisation

legal and ethical obligations of the hospitality industry

legal obligations are to follow the legislation so that there are no repercussions

Ethical Obligations to follow are to do what is morally right.

Privacy Act

What is the legislation: The Privacy Act 1988

What does it state: Focuses on how the private sector and the government handles the personal information of individuals.

Give positive and negatives of the act:

Relate to hospitality:

positive

Allows people to keep part of themselves and information about themselves private

Allows people to keep part of themselves and information about themselves private

Helps to safeguard personal information

Allows information to stay private and protects information that you want to stay private

Negative

Not being able to help people with things or pick things up for people due to the fact they are purchased in there name

People are also unable to help or assist people with payments if they are sick or in hospital therefore unable to do so.

surveys: The hospitality industry is known for giving out surveys to their guests to judge their experience at the organisation and whether or not there is room to improve or see if there are any particular complaints or things that need to be fixed and or acknowledged. Due to the privacy act people have a choice in whether this knowledge can become public knowledge or whether it can stay just between the person and organisation to help improve the organisation.

Information: Hospitality industries get a lot of personal information when having people use their services an example is staying at the hotel you have approx. ages the names of all the people, phone number and other personal information therefore the industry has to keep this private and respect the people’s information.

Do what is morally right by following ethical practices:

agreeded compliance

accreditation schemes

codes of conduct

product arrangements

payment of commissions

terms of payment