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Legal and Ethical Issues affecting the hospitality industry (Legal Issues:…
Legal and Ethical Issues affecting the hospitality industry
Legal Issues:
Privacy
Privacy Act 1988 (Cth)
e.g. How they collect and use personal information of individuals. This includes how they collect and use personal information and whether it is disclosed to a third party.
Hygiene
Food Act 2003 (NSW)
Food Regulations 2010 (NSW)
e.g. The organisation and food handlers must comply with minimum standards of hygiene
Liquor
Liquor Act 2007 NSW
Liquor Regulation 2008 NSW
e.g. Lock out laws
Gaming
Gaming Machines Act 2001 (NSW)
Gaming Machines Regulation 2010 (NSW)
e.g. no under 18's allowed in gaming area
Environment
Smoke Free Environment Act 2000 (NSW)
Smoke Free Environment Regulation 2007
e.g. signs telling you were you can and can't smoke
Health and Saftey
Work Health and Safety Act 2011 (NSW)
Work Health and Safety Regulations 2011 (NSW)
e.g. to protect workers and other persons against harm to their health and safety, through the elimination or minimisation of hazards and in the case of workers, to also protect their welfare
Consumer Protection/ Trade Practices
Fair Trading Act 1987 (NSW) (as amended)
e.g. Offering products that are unsafe and ensure the descriptions are correct
Workplace Relations
Various parties interact in relation to human resources to determine wages and working conditions.
Including : Government, Employers and employer groups/associations and employees and trade unions
Fair Work Act 2009
: includes National Employment standards, National Minimum wage case, Modern awards, organisation bargaining arrangements, dispute resolution e.g. unfair dismissal and two government bodies known as Fair Work Australia and The Fair Work Ombudsman
e.g. employers aim to make as much profit as possible, whereas employees aim to earn a fair wage under fair working conditions and the government aims
Equal Employment opportunity
Equal Employment Opportunity (Commonwealth Authorities) Act 1987 (Cth)
e.g. stipulates that employment and promotion opportunities must be based on merit rather than irrelevant characteristics such as age, gender, marital status, sexual preference, nationality or disability
Equal opportunity for women in the workplace amendment Act 2012 (Cth)
e.g. addresses the lack of opportunities for women and discrimination that women had previously experienced
Anti-Discrimination
Anti Discrimination Act 1977 (NSW)
e.g all customers should be treated fairly and not be discriminated based on irrelevant characteristics
Workers compensation
Workers Compensation Act 1987
e.g. If worker gets injured at the workplace they will get compensation because they have to have time off and have to pay for medical fees.
Ethical Issues:
Confidentiality
Should always be exercised in relation to customer information, particularly when guests are checking in and other may be lurking around listening for the guests details
e.g. Guest room numbers and names should be kept confidential
Tipping
Commisions
Free service
Pricing
Overbooking
Familiarisations
Fraternisations
Product recomendations