Conflict Management Stages (Stages (4 (In most conflicts you have choices…
Conflict Management Stages
In most conflicts you have choices as to how you might consider resolving the problem. Identify and evaluate these choices.
You might want first to act on the choice mentally to see how it will affect you.
Evaluate your choice once it is put into motion.
The negative argument hat asks you to become the devils advocate.
The positive benefits hat asks you to look at the upside.
The feeling hat focuses on emotional responses to the problem.
The creative new idea hat focuses on new ways of looking at the problem.
The fact hat focuses on facts and figures that bear on the problem.
The control of thinking hat helps you analyze what your doing; it asks you to reflect on your own thinking.
Identify the goals.
Define the Conflict
Focus on the Present
Avoid talking about past grievances that have little or nothing to do with the present conflict.
Understand the nature of the conflict from the other persons point of view.
Problem in Specific Terms
Content defined in the abstract is difficult to deal with and resolve.
Avoid Mind Reading
Dint try to read the other persons mind. Ask questions to understand the problem.
Content and Relationship issues.
Define the obvious content issues as well as underlying relationship issues.
Even after the conflict is resolved, there is still work to be done.
Try to fight in private. If the fight happens online then continue it offline.