Five Principles of Conversation
Conversation is a Developmental Process
Feed Forward
Business
Opening
Feedback
The first step is to open the conversation, usually with some kind of greeting.
Second step you usually provide some kind of feedforward, which gives the other person a general idea about the focus of the conversation.
Third step, is the business step, the main focus of the conversation.
Fourth step, is feedback, you reflect back on the conversation.
Closing
The fifth and last step, reveals how both participants are satisfied with the conversation.
Cooperation
Quality
Relation
Quantity
Manner
Requires you to only be as informative as necessary to communicate your meaning.
You should say what you know or believe to be true.
Asks that you talk about what is relevant to the conversation.
Requires that you be clear, avoid ambiguities.
Conversation is Dialogic
Avoid negative criticism
Acknowledge the presence and importance of the other person
Demonstrate respect for the other person
Avoid manipulating the conversation
Monolog
Keep the channels of communication open
Dialog
Each person is both speaker and listener.
Is where only one person speaks and the other listens.
Allow the other person the right to make his or her own choices without coercion.
Display willingness to listen, give cues that let the speaker know you are listening,
Ask for opinions, suggestions, and clarification.
Dont change the conversation to get someone to say something positive about you.
Conversation is usually polite
Maxim of Approbation
Maxim of Modesty
Maxim of Generosity
Maxim of Agreement
Maxim of Tact
Maxim of Sympathy
You do not impose on others or challenge their right to do as they wish.
Helps to confirm the other persons importance.
Refers to praising someone or complimenting a person in some way.
Minimizes any praise that you might receive.
Refers to your seeking areas of agreement.
Expression of understanding, sympathy, and empathy.