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Building Long-term Success (Value chovynz-Money-Bag-Icon (Stakeholder…
Building Long-term Success
Value
Creation
Buisness functions
Finance
HRM
Operations
Management
Marketing
'Value Player'
(13)
Stakeholder Value
Shareholder Value
Financial Reporting
Historical Cost Accounting
Fair Value Accounting
Creating Shared Value (CSV)
(14)
Product or services
Supply Chain
Cluster Development
Corporate Social Responsibility (CSR)
(15)
fair trade
redistribution of wealth
unsustainable
Quality
Expectations vs. Results
Quality Measurement
Quality Control
(9)
Quality Assurance
#
(10)
Customer perceptions
Customer Experience
Service Dynamic Logic
(11)
Co-creation of Value
Quality Management
Six Sigma
(12)
Cost of Errors
#
(8)
Cost of Quality
(8)
Appraisal & Monitoring
Time & Innovation
Short Term
Medium Term
Long Term
#
#
Sustainable Innovation Culture (19)
Change Management
(16)
Resistance
Communication
Need for Innovation
Improvement
Organisational Culture
Employment Relations
Age of Empowerment
(17)
Industrial democracy
Participatory and Inclusive
Cycles of Innovation
(18)
Business Cycle
Product Life Cycle
Waves of Economics
Risk
Risk management
Crisis Management
#
Response
Transparency
Communication
Responsibility
Planning and Training
Resilience to risk
Risk Assessment Matrix
#
(7)
Hazards
Likelihood
Impact
Risk
Operations
Managment
Leadership
transformational
(2)
Motivation and Goals
transactional
(3)
Reward and Punishment
Distributed Leadership (1)
#
Marketing
Relationship Marketing
(4)
Customer Equity
(6)
Loyalty
Committment
Trust
Internal Marketing
(5)
Alignment
Brand indentity
Delivering Promises