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CHAPTER 1: INTRODUCTION TO MANAGEMENT (MISSION & ORGANIZATIONAL GOALS,…
CHAPTER 1: INTRODUCTION TO MANAGEMENT
DEFINITION
Classic: Art of getting things done through people
A broader: Process of administrating & coordinating resource effectively & efficiently
Organization: Group of individual who work together toward common goals
Manager: Those who plan, organize, lead an control activities of organization so that its goals can be achieved
MISSION & ORGANIZATIONAL GOALS
PLAN
-Set goals
-Define necessary action
-From top management to middle management
ORGANIZATION
-Determining task to be done
-Ensuring information, resources and task flow
CONTROL
-Monitor performance
LEAD
-Leadership : direct & motivate members toward accomplishment of goals.
-Skills: understand individual/groups behavior
-Can motivate employee
-Effective communications
MEASURING MANAGERIAL PERFORMANCE
Effectiveness: Doing the right thing
Efficiency: Doing things right
Manager responsible
1) Functional Manager
-Work group segmented according to function
2)
General Manager
-Ensuring than functions/part of organization work together
TOP MANAGER
-Provide strategic division. eg: CEO.
MIDDLE MANAGER
-Linking group. eg: Department head
FIRST-LINE MANAGER
-Production suervisor
OPERATIONAL EMPLOYEE
ROLES
INTERPERSONAL ROLES
-Manage relationship with members
-eg: figurehead, leader
INFORMATIONAL ROLES
Gathering information to stakeholders
eg: monitor, sokeperson
DECISIONAL ROLES
Process information & reaching conlusion
eg: Entrepreneur, negotiator