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2.4 Motivation (Motivation theories (Herzberg and the two-factor theory…

- - - - Select workers to perform a task
      - Observe them performing the task & note the key elements of it
      - Record the time taken to do each part of the task
      - Identify the quickest method recorded
      - Train all workers in the quickest method & do not allow them to make any changes to it
      - Supervise workers to ensure that this 'best way' is being carried out & time them to check that the set time is not being exceeded
      - Pay workers on the basis of results - based on the theory of 'economic man'
  - - - Team working is now much more widespread as a consequence of Herzberg's findings, with whole units of work being delegated to these groups.
        
        Workers tend to be made much more responsible for the quality of their own work rather than being closely supervised by a quality-controlling inspectorate.
        
        Most firms are continually looking for ways to improve effective communication and group meetings allowing two-way communication are often favoured.