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Final Exam Study Guide: EAP (Ch 5: ingredients for successful EAPs…
Final Exam Study Guide: EAP
Ch 2: employee assistance programs: historical sketch
Hughes Act
National Institute of Alcoholism and Alcohol Abuse (NIAAA)
National Council on Alcoholism
Association of Labor and Management Administrators and Consultants on Alcoholism (ALMACA)
Change of Human Services Funding
Occupational Alcoholism Program (OAP)
Broad Bush EAP
Employee Enhancement Program
History and philosophy
EAP History intertwined with AA
1962 Kemper group launched rehab program for alcoholic personnel to reach their families and provide services for other living prioblems
broadening scope of OAP (Occupational Acolohism programs) lead to EAP known as broad brush
became known as typical industrial counseling approach
In the modern age (update)
Since 9/11 eap providers have become key players in providing critical incident debriefings and training in emergency preparedness
Increased EAPs since 9/11
inrease of PTSD since 911
Increased depression and anxiety since 9/11 among employees
Ch 3: Need and Rationale for EAPs
EAP design model
Medicare program of Diagnostic Related Groupings DRGS)
Cost of healthcare with increased overseas competition lead to need for containing of insurance benefits while keeping economical viability and competitiveness
lead to development of DRGs
DRGs set dollar limits on physical and mental health conditions
Hughes Act
Recognized that alcoholism and drug addictions were diseases needing treatment rather than incarceration and condemnation
Origins of EAPs
EAPs traced back to industry in 1800s
Businesses hired welfare secritaries responsible for providing
help to imagrants in learning culture and language
onsite medical clinics
low cost meals
The only service that did not expand during WWII through the 1920s and 30s was alcohol related programming
EAP model
1950s large scale welfare secretaries were phased out for identifiying workers and referring to treatment resources like AA
Identification and referral model in industrial alcohol programs is foremost origin to EAPs
Ch 8: Caseloads, caseload management, recording, and documentation in EAPs
Case management
refers to a pracitioner's managerial activities for an individual client
Caseload management
responsibility a practiciener has for all their clients that is their caseload
Case closure
Case recording and documentation
Clinical Assessment
establish openness and trust first
administer assessments to determine accuracy of info
determine treatment strategies and referrals
Professional behavior
Helpful to keep in touch with:
professionals in professional community
Supervisors, managers, union leaders
follow professionals in EAP programs
maintaining multiple professional roles of conduct (many different code of ethics}
Assessment referral roles and treatment roles
Client always comes first
Community Resource Awareness
professional case manager knows both internal and external community
1/3 of employees may seek services from EAP program for alcohol or substance related problems
Caseflow exepertiese
awareness
is key
maintain responsibility from referral to throughout the program
rapport is critical
two skill areas important to caseflow expertiese is referral and follow-up
Ch 11 Mental health aspect of EAPs
Societal Costs
EAPs and Mental Health
Children and Adolecent Mental health disorders
Mental retardation
Learning disorders
Motor skill disorders
Communication disorders
Pervasive Developmental Disorders
ADHD and disruptive behavior disorders
Feeding and eating disorders of infancy/early childhood
Tic Disorders
Elimination Disorders
Other Infancy, Childhood, & Adolecent Disorders
Collaborating with schools and families
Other disorders
Cognitive disorders
Psychotic disorders
Mood disorders
Anxiety disorders
Somatoform disorders
Dissociative disorders
Sexual and Gender Identity Disorders
Eating disorders
Sleep disorders
Impulse control disorders
Adjustment disorders
Personality disorder
Family & the workplace
Genetics and neuroscience
Prevention and treatment
Psychopharmacology
Ch 17 basic concepts and attributes of EAP evaluation
Responding to Employee Problems
Vital Elements of EAP
Management backing
Labor support
Confidentiality
Easy access
Supervisor training
Labor steward training
Insurance involvement breadth of service components
Professional leadership
Follow-up and evaluation
Ch 22: Drug and Alcohol intake and interviewing
Ch 30: Multicultural issues in EAPs
Relevance of Alcohol and Drug Abuse
Divorece
Family Violence
Souse Abuse
Child Abuse
Sexual Dysfunction
Interpersonal Communication
Relevance to Community-Based Counseling Centers
Ch 5: ingredients for successful EAPs
Top management endorsement
Labor endorsements
Policy statement
Confidentiality
breaches
scheduling clients from similar areas so close together
ridgid intake hours
random group assignments
handling insurance locally
Hospitial admittance clerks verifying employment
site visitation
contacting clients at work
telling supervisors more than is needed
Supervisor and labor steward training
Financial aspects and insurance coverage
Professional personal
alcoholism and alcohol treatment
marriage and family counseling
general emotional problems
other typical problems
basic interview/counseling techniques and case management
crisis consultation
educational programs and trainings
Broad service components
Accessibility
EAP Awareness
Program Evaluation