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Long term success (Leadership (Motivation (Hertzberg, Maslow), Person,…

- - - - Shareholders
        
        No earninga
        
        Max value
        
        Acquisitions
        
        Max assets
        
        Return cash
        
        Reward execs
        
        Reward staff
        
        Exec risk
        
        Investor info
      - Employees
    - - Interest groups
    - - Culture
        
        Responses
        
        Visionary
  - - - No future
    - - ST losses
    - - Find balance
  - - - Unoriginal
      - Ignore tension
      - Niave
      - Shallow
    - - Agenda
      - Measurement
      - Mutual
      - Communication
      - Support
    - - Cluster
      - Reconceive
      - Productivity
- - - - Voice
        
        DIrect
        
        Briefings
        
        Autonomous
        
        Indirect
        
        Collective
        
        Union
        
        Non union
  - - - Role
        
        DIscretion
        
        Flexibility
      - Organisational
        
        Decision making
        
        Development
- - - - Cost effective
      - Lifetime profits
      - Price sensitivity
      - Enhance quality
      - Predictability
    - - Partner
      - Advocate
      - Supporter
      - Client
      - Purchaser
      - Prospect
    - - Acquisition
      - Development
      - Retention
      - Decline
    - - Transactional
      - Transitional
      - Communal
      - Damaged
  - - - Coherent
      - Focus
      - Support
      - Information
    - - Line mgt
      - Team
      - Peer
      - Corporate
    - - Verbal abusers
      - Blamers
      - Rule breakers
      - Rule makers
      - Opportunists
      - Returnahloics
    - - Champions
      - Agnostics
      - Cynics
      - Sabateurs
  - - - Customer sabotage
      - Employee sabotage
    - - Damanging
      - Long lasting
      - Fake news
    - - Prepare
      - Simplify
      - Understand
      - Focus
      - Watch
      - Communicate
      - People
      - Practice
  - - - Profit
      - Sales
      - Margin
      - Awareness
      - Share
      - Products
      - Price
      - Dissatisfaction
      - Satisfaction
      - Availability
- - - - Extension
      - Quick return
    - - Recreation
      - Investment
    - - New vision
      - High risk
  - - - Innovators
      - Adopters
      - Early maj
      - Late maj
      - Laggards
    - - Urgency
      - Coalition
      - Vision
      - Communication
      - Empower
      - Generate
      - Consolidate
      - Anchor
- - - - Six Sigma
    - - Responsibility
      - Process
      - Improvement
    - - Prevention
      - Appraisal
      - Internal
      - External
    - - ISO
      - EFQM
    - - Assurance
      - Control
  - - - Histogram
      - Control chart
      - Scatter
      - Pareto
      - Checklist
      - FIshbone
      - Stratifiction
    - - Unspecified
      - Not delivered
      - Misunderstanding
      - Promotion
      - Experience
    - - Continuous
        
        QC
        
        Statistical
        
        TQM
        
        Iso
        
        Six Sigma
        
        Lean
      - Strategic
        
        Excess
        
        Appropriate
        
        Improve
        
        Urgent