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Building long-term success (Human resource management (innovation and…
Building long-term success
Human resource management
innovation and time
value creation
organisational culture
changing environment
innovation strategies
innovation value chain
employment relations
union
flexible working
organisational culture
employee participation
opportunities and challenges
empowerment era
employee involvement
horizons shifting
sustainability
talent show
shareholder power
empowering worker
employment and employability
inclusive and participatory
change management
organisational change
resistance to change
sustainable transformation
leadership
identification
person
result
position
purpose
process
followership
training
strategic leadership[
motivation
culture
gender
Finance
innovation and time
creating shareholder value
measuring issues
measurement choice
historical cost
deprival value
fair value
ecosystem of shared value
counter-argument
Marketing
innovation and time
relationship marketing
transactional versus relational strategies
types of relationships
commitment, trust, customer orientation and communication
benefits
customer royalty
customer value and satisfaction
service-dominant logic
business-to-business relatinship
maintaining long-term relationship
internal marketing
role and impact
benefits
communicataion
critical service interaction
unfair customers
types of employees
crisis and success
threats and improvement
crisis
internal
external
four-step framework
success
evaluation
key measures
profit/profitability
sales
gross margin
awareness
market share
number of new products
customer satisfaction
relative price
customer dissatisfaction
distribution/availability
Operation
innovation and time
quality and improvement
importance of quality
business sustainability
quality management
cost of quality
quality assurance
quality control
quality systems
seven key tools
histogram
control chart
scatter diagram
pareto chart
checklist/tally
cause and effect diagram
perception-based model
quality gasp model
continuous improvement
strategic improvement
importance-performance matrix
operational risk
hazard
impact
likelihood
managing risk
assessing risk
source of risk
operational resilience