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Block 3 (Innovation (success characteristics (Medium-term (relaunch,…
Block 3
Innovation
success characteristics
Short-term
extension to existing
Medium-term
relaunch
dramatic reaction
new market
investment required
Long-term
higher risk
new visions
higher rewards
sustainable culture
cycles of change
business cycle
product life cycle
schumpeters waves accelerate
virtuous
vicious
culture
#
status quo
creative destruction
creating value
#
value players
#
suppliers
employers
employees
consumers
investors
interest groups
change
categories
early adapters
early majority
later majority
laggards
innovators
resistence
fear of uncertainty
status quo
distruct
Politics
stakeholder analysis
external
coalitions
internal
conflicts
context
analyse
manage
understand
skills
personal
interpersonal
reading people/situations
building alliances
strategic direction/scanning
Employment Relations
interactions
HRM
regulations
economic
legal
industrial
strategy
employee negotiations
inclusion
empowerment
employees
#
efficient
productive
valued
investments
participation
input/influence
employability
Quality Improvement
customer satisfaction
dimensions of service quality
quality gaps model
quality management
assurance
marketing
specification
design
control
manufacturing
delivery
strategic improvement
importance-performance matrix
Operational Risk
.
impact
major
negligible
minor
severe
hazard
.
.
environmental
likelihood
.
.
reputational
project
H&S
operational resilience
risk mitigation
approach
avoid
reduce
transfer
share
take
Marketing
technology
communicate
customers
engage
.
relationships
customers
collaborative exchanges
discrete exchanges
business to business
strong supply chains
internal
roles
frontline
#
backroom
#
types
champions
agnostics
cynics
sabotuers
.
crisis
brand saboteurs
employee
consumer
success
key marketing measures
other measures
multiple measures
Financial
reporting
HCA
pros
most objective
audit trail
cons
ignores inflation
not true value
judgement
inability to always determine cost
FVA
pros
most relevant
objective
cons
subjective
not logical
contradicts going concern
Shared Value
#
competitive advantage
company productivity
environmental impact
supplier viability
employer skills
worker safety
employee health
water use
energy use
eco system
collective impact
.
Leadership
going forward
finding/exploiting opportunities
vision
all levels
management
processes
production
attributes