C2: Global E-business and Collaboration
Business Process
How it improves business processes
Systems for Different
Management Groups
Transaction Processing Systems
Systems for Business Intelligence
Management information system (MIS)
Decision-support systems (DSS)
Executive Support Systems (ESS)
Systems for Linking
The Enterprise
Enterprise Applications
Enterprise System - Enterprise Resource Planning (ERP)
Supply Chain Management Systems (SCM)
Customer Relationship Management Systems (CRM)
Knowledge Management System (KMS)
Intranets and Extranets
E-Business, E-Commerce, E-Government
Importance of Collaboration
Definition:
Importance of
teamwork and collaboration
Changing nature of work
Changing organization of the firm
Growth in professional work
Changing scope of firm
Emphasis on motivation
Changing culture of work and business
Social Business
Definition:
Applications of
Social Business
Benefits of Collaboration
and Social Business
Productivity
Qualitiy
Innovation
Customer service
Financial performance
Tools and Technologies
Wikis
Virtual Worlds
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Applications
Social Networking Software Capabilities
Roles of Information System Function
Information System Department
Chief Information Officer (CIO)
Chef Security Officer (CSO)
Chief Privacy Officer (CPO)
Chief Data Officer (CDO)
End user