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Communication/Presentation (Improve Presentations (Making sure it is clear…
Communication/Presentation
Presentation improves activity
Use of I.T. e.g. Power Point display/YouTube video/social media page.
Oral communication spoke well and knowledgeable.
smile, make eye contact, show passion, humour, tell stories, key message, gestures,
body language.
Packaging/design of a product/ stand display/ posters.
Professional approach, uniform/hair neat /attention to detail/t-shirts.
Improve Presentations
Making sure it is clear & well structured
Being clear on the message you want to get across/ Find out the information needed by the group
prepare the presentation accordingly.
consider the audience, venue, facilities
keep it short and interesting/use language they understand
Try to have audience interaction
Don't read straight from the slides,
cue cards/flash cards/prepare handouts
Methods of Communication
Oral: face to face phone calls, intercom.
Online: email/ video conf / Business letters/ Reports
Written: Contract of employment, notice Board /posters/memos/text messages.
Visual: logo, charts, maps, graphs, presentations.
Non visual: Body language, gestures, tone of voice.
Outcomes of Poor Communication
Bad customer relations /complaints are not handled well
Lowers efficiency/poor quality- if records are not well kept/employee error/ tasks incomplete
Low Employee Moraleif employees are not consulted
Decreased innovation- ideas/improvements are not conveyed properly
Loss of sales/if job not being done correctly due to poor communication
Health and safety - Accidents may occur/insurance implications/training not understood