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building long-time success (leadership-team-building (leadership as a…
building long-time success
political astuteness
personal skills
interpersonal skilss
reading people
reading situations
building alignment and alliances
flexibility
flexi working hours
remote working
employee involvement
participate in decision making
communication within organisation
ability to innovate
trade unions help to protect employees right and let them to be hear
quality management
responsibility
cost of quality
prevention cost
apprialsal cost
internal cost of defects
external cost of defects
quality control
tools of controling quality
quality systems
ISO 9001 and other
relationship marketing
benefits of relationship marketing
customers loyality
repeat purchasing
customers satisfaction
trust
service dominant logic
internal marketing
consider employee needs
good relationship between staff and customers
information about customers
brand image
leadership as a person
personal skills
leadership as a result
leadership as position
on top of power hierarchy
leadership as purpose
leadership as a process
good customer service improves relationship between staff and customers
good customer service improves quality
