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Map (DECOMPOSITIONS (i.e. SPLITS) (Brands (10 (11 (“Critical”), “I want to…
Map
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FILTERS
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Customers Types/Profiles
09
“We need to look at customer types, different affluences, but then if Roshni is down, we want to find out what's driving that. (i.e. filter by Roshni for all KPI tiles)”
10
We try to understand the shopper, to know whether have the right product in the right place at the right time? To understand the shopper, we look at lifestyle factors, e.g. premium or price sensitive shoppers. This means we can tailor the pricing/promotion strategy for a product to what type of shopper buys it. We look at how different categories of shopper index for a category of product. This is not a regular conversation, but to launch a new thing.
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Expected Customer Types:
10
“Expect when tapping 'Filter by customer type': Choose their commonly used segmentations, eg: - Prince sensitivity - Lifestage/style (tbc) - Loyalty”
Regions
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09
“Want to see regional filter as well as store type. Our customers don't have one head office, each region has different management and makes different decisions.”
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KEY FILTERS, COMPARISONS AND DECOMPOSITIONS