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Linking the themes and concepts of building long-term success img_0064…

- - - - Coping with complexity
      - Planning, budgeting, staffing, solving and controlling problems
    - - Coping with change
      - Developing a vision, and aligning people to vision
      - Influence others to make day-to-day decisions
- - - - Helps to increase quality
      - Popular among larger organisations
  - - - Analyses different aspects
      - Best when used together
    - - To spot gaps between market requirement and actual performance
      - Four-stages
- - - - Business-to-business relationships
      - Types of relationships
      - Service-dominant logic (S-D logic)
      - Commitment, trust, customer orientation and communication
      - Customer value and customer satisfaction
    - - Focus relationship on two parties
    - - More cost-effective
      - Relationship with customers
        
        Improve profits
        
        Encourage customer loyalty
        
        Repeated purchasing
- - - - understand what might happen or is happening