Overview Service Design
Service Design
Conduct the detailed service planning
How will it be supported?
How will it be tested?
How will future development occur?
When is Service Design Complete?
Detailed
Comprehensive
Effective (but not necessarily efficient)
Agreed upon by stakeholders
Detailed blueprint of the service,
including
Components of the service
Identify if resources be shared with another existing service
Test plan
Support plan
Future development plan
Objectives of Service Design
To provide guidance on the design and development of both the services and the service management practices
To ensure the services meet the current
and future needs of the business
Objectives
Coordinate Design Activities
Policies and Standards
Process Quality Control
Forward-Compatible Design
Plans
Costs
Service Management System
Security and Resilience
Efficiency of Effort
Skills and Capabilities
Use the required resources as efficiently and effectively as possible during Service Design
Produce policies that are subordinate to those created during the Service Strategy stage
Policies should be developed alongside the existing local policies in the organization
Assess the effectiveness and efficiency of the 8 design processes
Design Coordination Process
Service Catalog Management Process
Service Level Management Process
Capacity Management
Availability Management
IT Service Continuity Management
Information Security Management Process
Supplier Management Process
Ensure new or changed services may be developed or improved in the future easily and within the given timeframes
Produce or maintain plans, processes, architectures, infrastructures, frameworks, and documents for IT service design
Control the long-term costs associated with service provisioning by reducing, minimizing, or eliminating as much of the costs as possible
Design an efficient and effective
method to manage a given service
Design IT infrastructures that are
secure and resilient
This is difficult to fully achieve, since
there are always tradeoffs
Reduce the requirements for rework in
a given service
Reduce the requirements for urgent or
interim upgrades to a given service
Develop the skills and capabilities required of the personnel involved in the service
Develop the functions and processes of
the service provider