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Affinity Diagram: Diosdado Mercado (Goals (1) Open Messaging App (Find app…
Affinity Diagram: Diosdado Mercado
Goals
1) Open Messaging App
Find app in an easy to find place in the mobile environment
Send constant feedback and notifications if there is intermittent to no connection/signal
2) Find and/or Input Contact
Find contact easily through the messages without scrolling too far down
Find message trail of intended contact easily
3) Compose Message
Type easily with one hand with accuracy
4) Send Message
Find message button easily
Click Send message button easily with one hand
5) Receive feedback
Receive clear feedback in easy terminology
Touchpoints
SMS
1) Check phone and see message notifications
2) Tap SMS app
3) Read message by tapping
4) Compose message
5) Message failed to send due to bad signal
6) Go out of house to get better signal
7) Send message
Web-Based Apps
1) Connect to Wi-Fi at home
2) Tap FB Messenger app Icon
3) Notifications automatically shows unread messages higlighted in bold
4) Read and reply to messages
4.1 Clicks "Compose space"
4.2 Type letters with one finger (one holding the phone as a whole)
4.3 Tap send
General
1) Open Messaging App
2) Find and/or Input Contact
3) Compose Message
4) Send Message
Thoughts and Emotions
1) Open Messaging App
"Am I connected to the Internet?"
"Do I have SMS Signal?"
"What do these 5 ascending bars mean?"
"Where is that darn App!?"
2) Find and/or Input Contact
"Scrolling down" to see his last message."
"I'm not going to go back to the contacts page to send an SMS, I'll just send it later when I'm at the office."
3) Compose Message
"Oops I clicked the wrong key again."
"How do I type
?"
4) Send Message
"Where is the Send Bu..Oh, here it is."
5) Receive feedback
Did I send the message already?
"Why was message not sent? I'll ask my Son to do this."