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exam case study (Putting people first (1 Inspire through purpose, 2 go all…
exam case study
Putting people first
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5 Have a vision, clear map with miletones, and hold people accountable
Emotional approach
Charismatic - think MLK, Ghandi, Hitler
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Charistmatic leaders - staged model - 1. assess current situation and pinpooint problems, 2. articulate a vision that is a motivating force for change (dissatisfaction) 3. Build trust in the vision, create a positive example for the change
Transformational changes status quo by appealing to te followers values and their sense of higher purpose
transactional leadership - LMX - Burns notes that it does not result in organizational or societal change but rather pepetuates and legitimzes the status quo\
Rational Approach - a systematic approach to driving change and nderstanding why change initiatives succeed or fail
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Dissatisfaction
Dissatisfaction - can be created by the leader, to channel emotions of the followers towards the leader's vision
Model
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A vision - should answer what the purpose of the organization is and why people want to work in it - leader must craft a vision statement in collaboration with followers
what changes are needed?
Systems thinking approach - opposite of siloed thinking - a holistic thought on system changes ex. increased capacity, effect on the physical plant. Cannot discount interactions between Vision, Capabilities, Culture, Structure, System
Goals - to support the vision - such as profitability, reliability, safety goals, KPIs.
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Resistance - why
Expectation-performance gap - set realistic expectations, patience, and ensuring followers gain proficiency in the new system
Fear of loss - power, relationships, valued rewards sense of identity, incompetence
Leader should recognize SARA - Shock, Anger, Rejection, Acceptance
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