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LONG TERM SUCCESS (VALUE : value (ACCOUNTING : :pencil2: (Strategy (Short…
LONG TERM SUCCESS
VALUE
:
Time
Short
Long
Sustainability
Change/innovate
Add value
Measure
Use value
Social changes
Acceptance
Exchange value
Cultural context
ACCOUNTING
: :pencil2:
Shareholder value
Strategy
Short term
Long term
Employees
Customers
Suppliers
EMPLOYEE RELATIONS :
Economic
Legal
Regulation
Employee voice
Direct
Indirect
Engagement
Empowerment
QUALITY
OBJECTIVE
Defect/error
Delivery
Fit for purpose
Accuracy
Claims
Quality assurance
Monitoring
Continuous improvement
SUBJECTIVE
Empathy
Assurance
responsiveness
reliability
Tangibles
Quality control
OPERATIONAL RISK
ASSESS RISK
Perception
Analysis
Management
RESILIENCE
Plan
RELATIONSHIP MARKETING
:
Collaborative exchange
Repeat purchases
Cost efficiency
Profit
Internal Marketing
Ambassadors
Build brand
Improve service
:
SHARED VALUE*
**
Economic value
Demand for products
Critical services public
Workforce
Taxation
Societal value
Collaboration
Non profit making
Supply chain
Government
Societal needs
worklife balance
healthcare
Community
Eco/Planet
POLITICS
Context
Analyse
Astuteness
Stakeholders
Alliances
Values
Goals
Actors
Interests
Values
Dynamics
Internal
External
