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Figure 3: How Uber both Enhances & Detracts from the Creation of…

- - - - Regulation of its services
        
        :no_entry:Collaboration
        
        Government bodies
        
        TfL
        
        Competitors - Black cabs
      - Employee Rights
        
        :no_entry: Collaboration
        
        Government
        
        Union
        
        Drivers
        
        HR
      - Safe Working Practices
        
        Monitor driver hours :red_cross:
        
        Drivers working 70-80 hours per week
        
        :no_entry: Collaboration
        
        Drivers
        
        TfL
        
        Competitors (Black cabs/Hailo/Gett)
        
        Government
        
        New York Uber
        
        Negative media coverage (Sunday Times)
    - - Courier Safety Standards
        
        Missing opportunity to co-create safety
        
        :no_entry: Collaboration
        
        Government
        
        Couriers
        
        Competitors (Deliveroo/Just Eat)
        
        Restaurants
      - Employee Rights
        
        :no_entry: Collaboration
        
        Couriers
        
        Government
        
        Union
    - - Employee relations <
      - Reputational damage >
      - Discretionary behaviour
      - Loss of repeat business
      - Poor customer satisfaction <
      - Productivity <
      - Competitiveness <
      - Innovation <
    - - Several cases
      - Negative media coverage
      - Capable employee pool <
      - Collaboration :no_entry:
        
        HR
        
        Legislation - government
        
        Employees
        
        Unions
    - - Shirking its liability?
      - Impacts :red_cross:
        
        Roads
        
        Education
        
        Health
        
        Police
      - :no_entry: collaboration
        
        Inland Revenue
        
        Tax payers
- - - - Uber
      - Drivers
      - Customers
  - - - Uber
      - Drivers