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Long term success Tree yosemite (Leadership Leadership (creates the future…
Long term success
Time frame for innovation and organisation success
Medium term
Long term
Short term
Political astuteness framework
Interpersonal skills
Reading people and situations
Personal skills
Strategic direction and scanning
Employment relation
grievance handling
bargaining
between managers
group problem solving
The importance of quality
cost of quality
quality management
quality assurance and quality control
quality and business sustainability
quality system
quality control tools
scatter diagram
pareto chart
control chart
checklist
histogram
cause and effect diagram
stratification
Operational risk and resilience
impact
likelihood
hazards
managing risk
relationship life cycle
#
commitment
exploration
dissolution
awareness
expansion
Type of employees
brand agnostics
brand saboteurs
brand champions
brand cynics
four steps for managing a scandal
acknowledge the problem
formulate a response
access the incident
implement the response
Leadership
creates the future
sees the forest
articulates a vision
empowers
looks outward
colleagues
focus on people
creates change
does the right things
trust & develops
uses conflict
use influence
serves subordinates
acts decisively
Manager
looks inwards
executes plans
focuses on things
improves the present
sees trees
controls
subordinates
directs & coordinates
does things right
manages change
serves superordinates
uses authority
avoids conflict
acts responsibly
Virtuous cycles
Innovation
urban design
customer service
quality
sustainability
Process for success change management
develop a vision and strategy
create the guiding coalition
communicate the change vision
establish a sense of urgency
generate short-term wins
anchor new approaches in the culture
empower employees for broad-based action
Shared value
offering scale and sustainability to drive greater social impact
