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Long Term Success (Customer (Loyalty, Relationship marketing, Satisfaction…
Long Term Success
Customer
Loyalty
Relationship marketing
Satisfaction
consistent service
reliable service
retainable
Rewards
Experience
Creating Shared Value
Social Issues
Capitalism
Competitive advantage
Brand image
Employment
Skills
Time
Product life cycle
Economic cycle
Business cycle
Virtuos cycle
Vicious cycle
Quality
Quality Control
Control charts & Diagrams
Quality Assurance
Customer
Expectations
Experience
Service
Marketing
Service
Design
Operations
Monitoring
Product meeting customer needs
Innovation
New ideas
New needs
New wants
New markets
Marketing
Market research
Relationship marketing
Leadership
Motivation
Management
Employees
HRM
Training
Skills
Improvement