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Screen Shot 2018-05-14 at 14.32.16 B207 (Managing risk (Hazard (Supply…
B207
Quality
Quality and business sustainability
Six Sigma techniques
Quality management
Customer focused
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Cost of quality
External cost of defects
Internal cost of defects
Prevention costs
Appraisal costs
Quality control
Histogram
Control chart
Scatter diagram
Pareto chart
Checklist
Quality systems
Designed & licensed system
Performance
Importance-performance matrix
Performance measures to customers
Performance against competitors
Performance against characteristics
Improvement plans
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Creating shared value
Reconceiving products and markets
Create societal benefits
Redefining productivity in the value chain
Effective use of energy and logistic
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Building supportive industry clusters
Team
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Managment
Motivation
The presence of motivation factors
Improve and innovate
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Develop a vision and strategy
Generate short-term wins
Sustainable transformation
Сhange management
Adapting to changes
Employment relations
Enabling workers to reach their full potential as employees
Managing risk
Hazard
Supply chain
Human capital
Technology
Customers
Organisational
Reduce the impact
Reduce the likelihood
Recover from the event
Relationship marketing
Benefits
Provides profit
Cost-effectiv
Help improve production and delivery
Foster loyalty and repeat purchasing
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Brand commitment
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Types of relationships
Seller-maintained
Buyer-maintained
bilateral (business-to-business context )
Damaged state
Transactional state
Transitional state
Communal state
Relationship phases
Awareness
Exploration
Expansion
Commitment
Dissolution
Competing
Innovation
Collaborate
Research
Human resource management
Supply chain
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Import / Export
Inventory
Production
Transportation
Intellectual Property
Trademark
Licensing
Financial flow
Revenue
Investition
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Exchange rate
Financing
Globalisation
WTO
Global trade environment
Absolute comparative advantage
Relative comparative advantage
Adaptation
Localization
Brand recognition
Marketing communication
Marketing
Global brand
Advertising
Targeting
Positioning
Promotion
Marketing mix
Research
Ethical issue
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Relationship marketing
Public sector competition
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Higher standard
Measuring process
Better choice
Aachievement
Lower price
B207