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KEPWARE Product Management (Pre-Sales (Existing Business (Strategy for Top…
KEPWARE Product Management
Pre-Sales
Existing Business
Strategy for Top Customers
Other Customers/Potential and business
New Business
Market Research
Competitors
Focus on Partners/SIs of Competitors
Replace Strategy for Competitors products
Penetrating market through new prospects
Sales & Marketing
Marketing Materials
Case Studies
eMailer
Events & Workshops
Training
After-Sales
Technical Support
Guidelines for Technical support
Configuration Videos for most common support cases, eg. Datalogger configuration
PREMIUM Customer First Approach
Knowledge Base for Kepware
Support & Maintenance Renewals
Identify the Big Chunk "Undeployed Licenses"
Alerts & Notification
2 Months in advance - Email & Phone call (Inside Sales)
1 Month in advance - Email, Sales person pitch-in
2 Weeks in advance - Email & Phone
1 Week in advance - Email & Phone
Final - Expiry info on email
Most FAQs
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Internal Session(s) for Discussing FAQs
Document to capture All Kepware FAQs
Pre-sales
Sales and
After Sales