Chapter 5
Terms/Vocab
Examples from your life
Examples from the text
Key Ideas
Attending: The process of focusing on certain stimuli from the environment.
Understanding: The act of interpreting a message by following syntactic semantic and pragmatic rules
Listening: The process wherein the brain reconstructs electrochemical impulses generated by hearing into representations of the original sound and gives them meaning
Responding: Providing observable feedback to another person's behavior or speech
Hearing: The process wherein sound waves strike the eardrum and cause vibrations that are transmitted to the brain
Remembering: The act of recalling previously introduced information.
Residual message: The part of a message a receiver can recall after short and long term memory loss.
Mindful listening: Being fully present with people.
Insensitive listening: The failure to recognize the thoughts or feelings that are not directly expressed by a speaker and instead accepting the speakers words at face value.
Pseudolistening: an imitation of true listening
Conversations narcissists: People who focus on themselves and their interests instead of listening to and encouraging others.
Selective listening: a listening style in which the receiver responds only to messages that interest him or her.
Stage hogs: People who want to be the center of attention.
Defensive listening: A response style in which the receiver perceives a speaker's comment as an attack
Questioning: an approach in which the receiver overtly seeks additional information from the sender.
Ambushing: A style in which the receiver listens carefully to gather information to use in an attack on the speaker.
Sincere question: A question posed with the genuine desire to learn from another person
Insulated listening: A style in which the receiver ignores undesirable information.
Counterfeit question: A question that is not truly a request for new information.
Task oriented listening: A listening style that is primarily concerned with accomplishing the task at hand
Paraphrasing: Feedback in which the receiver rewords the speaker's thoughts and feelings.
Relational listening: A listening style that is driven primarily by the concern to build emotional closeness with the speaker
Advising response: Helping response in which the receiver offers suggestions about how the speaker should deal with a problem
Analytical listening: Listening in which the primary goal is to fully understand the message.
Judging response: A reaction in which the receiver evaluates the sender's message either favorably or unfavorably.
Critical listening: Listening in which the goal is to evaluate the quality of accuracy or the speaker's remarks
Analyzing statement: A helping style in which the listener offers an interpretation of a speaker's message.
Supportive listening: The reception approach to use when others seek help for personal dilemmas
Comforting: A response style in which a listener reassures, supports or distracts the person seeking help.
Reflecting: Listening that helps the person speaking her and think about words just spoken.
Prompting: Using silence and brief statements of encouragement to draw out a speaker
Types of Listening
Overcoming challenges to effective listening
Misconceptions about listening
The Value of Listening
Listening is more important than speaking.
People with good listening skills are more likely than others to be hired and promoted.
Listening is a leadership skills
Listening and hearing are the same thing.
Listening is a natural process
All listeners receive the same message
Reasons for poor listening
Faulty listening habits
Message overload, rapid thought, psychological noise, physical noise
Pseudolistening, selective listeners, defensive listeners.
Task oriented listening, relational listening, analytical listening, critical listening, online social support, gender and social support.
Remembering: You may remember the gossip you've been told but may not remember what your friends told you to pick up at the store.
Cultural differences in terms of reasons for poor listening: Iranians tend to judge people's listening skills based on more subtle indicators such as their posture and eye contact.
Listening includes feedback and that includes eye contact, appropriate facial expressions, facing the speaker
Ask questions if you are listening: How is the traffic between here and there.
Hearing: We hear unwanted signals like a neighbor's lawn mower, or nearby traffic.
Listen for unexpressed thoughts and feelings: When relationship building is the goal, it can be valuable to listen for unexpressed messaged.
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Online Social Support: Friends, family, coworkers,neighbors.
Gender and Social support: women tend to say responses depending on their solidarity and connectedness: I understand, my partner never remembers my birthday.
Since I have a lot of mutual friends, and they share the same stories. I end up listening to the same story and let my mind wonder somewhere else while they're finishing their story.
I hear a lot of physical outside noise all the time which distracts me from focusing on conversations or homework.
When my boss criticizes me I don't listen to her opinions to improve instead I defend myself.
My parents listening to news everyday allows me to listen attentively about complicated problems and I often hear it as background noise sometimes too.
When I am with my friends, I try hard to listen mindfully but I end up focusing on my own problems instead.
I've experienced the different types of listening in different situations. When me and my coworkers share stories at work, I don't actively listen.