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Chapter 5 (Terms/Vocab (Attending: The process of focusing on certain…
Chapter 5
Terms/Vocab
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Understanding: The act of interpreting a message by following syntactic semantic and pragmatic rules
Listening: The process wherein the brain reconstructs electrochemical impulses generated by hearing into representations of the original sound and gives them meaning
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Hearing: The process wherein sound waves strike the eardrum and cause vibrations that are transmitted to the brain
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Residual message: The part of a message a receiver can recall after short and long term memory loss.
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Insensitive listening: The failure to recognize the thoughts or feelings that are not directly expressed by a speaker and instead accepting the speakers words at face value.
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Conversations narcissists: People who focus on themselves and their interests instead of listening to and encouraging others.
Selective listening: a listening style in which the receiver responds only to messages that interest him or her.
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Defensive listening: A response style in which the receiver perceives a speaker's comment as an attack
Questioning: an approach in which the receiver overtly seeks additional information from the sender.
Ambushing: A style in which the receiver listens carefully to gather information to use in an attack on the speaker.
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Task oriented listening: A listening style that is primarily concerned with accomplishing the task at hand
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Relational listening: A listening style that is driven primarily by the concern to build emotional closeness with the speaker
Advising response: Helping response in which the receiver offers suggestions about how the speaker should deal with a problem
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Judging response: A reaction in which the receiver evaluates the sender's message either favorably or unfavorably.
Critical listening: Listening in which the goal is to evaluate the quality of accuracy or the speaker's remarks
Analyzing statement: A helping style in which the listener offers an interpretation of a speaker's message.
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Comforting: A response style in which a listener reassures, supports or distracts the person seeking help.
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Examples from your life
Remembering: You may remember the gossip you've been told but may not remember what your friends told you to pick up at the store.
Cultural differences in terms of reasons for poor listening: Iranians tend to judge people's listening skills based on more subtle indicators such as their posture and eye contact.
Listening includes feedback and that includes eye contact, appropriate facial expressions, facing the speaker
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Hearing: We hear unwanted signals like a neighbor's lawn mower, or nearby traffic.
Listen for unexpressed thoughts and feelings: When relationship building is the goal, it can be valuable to listen for unexpressed messaged.
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Online Social Support: Friends, family, coworkers,neighbors.
Gender and Social support: women tend to say responses depending on their solidarity and connectedness: I understand, my partner never remembers my birthday.
Examples from the text
Since I have a lot of mutual friends, and they share the same stories. I end up listening to the same story and let my mind wonder somewhere else while they're finishing their story.
I hear a lot of physical outside noise all the time which distracts me from focusing on conversations or homework.
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My parents listening to news everyday allows me to listen attentively about complicated problems and I often hear it as background noise sometimes too.
When I am with my friends, I try hard to listen mindfully but I end up focusing on my own problems instead.
I've experienced the different types of listening in different situations. When me and my coworkers share stories at work, I don't actively listen.
Key Ideas
Types of Listening
Task oriented listening, relational listening, analytical listening, critical listening, online social support, gender and social support.
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